Useful Addresses & Phone nos.

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BA Touchdown Team

Email: batouchdown@baclubs.com

Address:

The Concorde Club, Crane Lodge Road, Cranford, Middlesex TW5 9PQ.
Tel: 020 8513 2528 Fax: 020 8513 2002

British Airways Pensions

Whitelocke House, 2-4 Lampton Road,

[S545] Hounslow, Middx, TW3 1HU

Tel : 020 8538 2100  Fax: 020 8513 2190 

Staff Travel Office                     Web Site.        my.baplc.com

Please note:-  All ticket requests are now to be made online including other operators.

If you do not own a computer there are several Terminals in the BA Concorde Club and also Vanguard House to make bookings from.

Keep your BASAFE log on up to date. Passwords expire every 90 days.

Contact IM on 0208 562 4000 or Chris Walker on 0208 562 3036 (RSA office Mon Friday morning) to update.

All contact numbers listed below are specifically to support queries that cannot be actioned online.

Lines are open on bank holidays except 25 Dec & 01st Jan

Contact Tel:

UK based former staff - general enquiries  Tel: 0844 4930 764

UK former staff away from base Tel: +44 161 447 5665

UK lines are open 0600 - 2000 Mon-Fri

Please note that complex queries may need to be referred to an advisor during the core hours of 0900-1700 and you may be asked

to call back during these hours if your query cannot be handled immediately

Ticket Refunds Unit  

Most ticket refunds can now be reclaimed on line however there are occasions when when this is not possible

British Airways Clubs  

Tel: 020 8562 0206

Liaison Council

TBD, Hatton Cross, Hounslow, Middx. TW6 2JA 

e mail:  Liaison.1.Council@britishairways.com